We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mrstout266@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mrstout266@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mrstout266@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mrstout266@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mrstout266@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mrstout266@gmail.com.

At Black Anvil Beard Company, we stand behind the quality of our products and want every customer to be satisfied with their purchase.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, please contact us within 30 days of delivery so we can help make it right.

Unopened & Unused Products

Unopened and unused products may be returned within 30 days of delivery for a refund of the product purchase price.

Products must be returned in their original packaging and in resalable condition.

Opened or Used Grooming Products

Because our beard oils, balms, butters, waxes, and other grooming products are personal-care items, we generally cannot accept returns of opened or used products for health and hygiene reasons.

However, customer satisfaction matters to us. If you experience a problem with one of our products, contact us within 30 days of delivery. We will review the situation and may offer a replacement, store credit, or refund when appropriate.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us as soon as possible after delivery.

Please include:

Your order number

A description of the issue

Photos of the product and packaging, when applicable

Once verified, Black Anvil Beard Company will arrange an appropriate replacement or refund at no additional cost to you.

Allergic Reactions & Skin Sensitivities

Our grooming products contain natural oils, butters, waxes, fragrances, and/or essential oils depending on the product. Individual sensitivities can vary.

We recommend reviewing the ingredient list and performing a small patch test before regular use.

If irritation occurs, discontinue use immediately.

Return Shipping

For standard returns of unopened and unused products, customers are responsible for return shipping costs unless the return is due to an error by Black Anvil Beard Company or the product arrived damaged or defective.

Original shipping charges are non-refundable unless the return resulted from our error.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For health, hygiene, and safety reasons, we may not accept returns of:

Opened or substantially used personal-care products

Gift cards

Products marked as final sale

Items purchased from unauthorized third-party sellers

Products returned more than 30 days after delivery

Order Cancellations

If you need to cancel or change an order, contact us as quickly as possible. We will make every effort to accommodate your request, but orders that have already been processed or shipped cannot be canceled.

Contact Us

To request a return, replacement, or refund, please contact Black Anvil Beard Company through the contact information provided on our website.

Please include your name and order number so we can assist you as quickly as possible.

Black Anvil Beard Company

Forged for the Beard. Built for the Man.